Frequently Asked Pet Questions at Paz

Below are several of the most frequently asked questions about Paz Vet West Collective. Need to jump ahead? Use the links below to get there faster.

New Patients • Puppy / Kitten Visits • Travel & Certificates • Payments & Veterinarian-Client Relationship • Dentals & Surgeries • Behavior • Vaccines & Prevention • Fear Free • Contact 

New Patients

It’s our first visit to Paz West, what should my pet and I bring?

Before we get into the specifics, yay! We’re excited for you and your fur baby to join the Paz West family!

The following is a sure thing list of what to bring:

  1. Health records, for the record. Aside from bringing your pet, the most important thing for us to have is your pets complete medical history from your previous vet. If you’re transferring from another veterinarian, let us know and we can always call them up to 24 hours before your appointment.
  2. Poo sample, oh my! This stinky sample allows us to run a test without upsetting your pet - we like to think they will ultimately like us better without probing them and we want them to love us! The sample should be fresh, collected right before the appointment, or refrigerated for up to 12 hours prior to the appointment. You can bring it in a bag and / or container.
  3. Leash or carriers, always makes visits better! At Paz West, we strive to make you and your pets feel like VIPs. We are offering curbside at this time, so for your pet's safety, please make sure your VIP is secured.
How do I get my pets previous health records transferred to Paz West?

Excellent question! Seeing those records ahead of time means that we can be well prepared, save you time and can dedicate your entire appointment to any health concerns.

If you happen to have copies of previous records, fantastic! Before y’alls appointment, you can email the digital copies to info@pazvet.com.

If you prefer a more “old school” approach you can always hand deliver! To ensure enough time for us to process the paperwork and upload to our fancy system, it would be awesome if you could arrive 15 min ahead of your appointment, so that we can come to your car and collect that paperwork before we see your fur kid.

Should I bring any of my pets medication to the appointment?

Sure thing! In fact, bringing those medications is encouraged — there’s a lot of information on those labels that we would love to see. As a back-up, you could always make a list of the medications and we’ll follow up after your appointment if more details are needed.

What can we expect to happen during our appointment?

At Paz Vet West, we recognize that every patient is their own unique little star, and we often adapt the experience to each individual for rock solid outcomes.

That being said, there’s a general vibe and flow that you can expect with most visits:

  1. Say howdy, y’all! When you arrive at our hospital, you and your fur baby will be greeted by our rad reception team- Just call the number on the parking sign, and we'll get you checked in. A technician will be out to get your pet- please have your pet ready for the handoff (leash/carrier)
  2. History class! And not like the one in high school (whew!). During this step, one of our totally awesome technicians will review your client form, ask any clarifying questions before we take a look at your pet to ensure we're all on the same page with the visit.
  3. The moment you’ve been waiting for! The whole reason y’all are here: the exam! The vet will then give a physical exam - to your pal, not you, ha! The doctor will give you a call- This is also a great time to ask any questions you have. Once the exam is complete, if necessary, we will discuss any diagnostic and treatment options.
  4. Wrap up! After any diagnostic and/or treatment options have been discussed or performed, we'll call you to collect payment, and the technician will escort your VIP (very important pet) back to your car for the big handoff! If any follow-up visits or procedures are required, we’ll get you hooked up before you go!

But how do I actually “break-up” with my current Vet?

Well that's a great one! It’s not as hard as you think. We actually make the transition of caring for your fur baby super easy and take all the worry out of your hands and their paws! Whether you are transferring because you moved here to this awesome city, or you just aren't happy with your current vet. Here is what you can expect from us and what to do in this instance…

First things first! Definitely talk to your current vet. Keeping open communication is very important for not only you, but your fur baby’s health as well. Tell your Vet your plans. If it's a move, let them know or if you just want to bring yourself to the awesomeness of Paz West, they should know that too!

If they were a long time veterinarian for you, saying goodbye to them can be tough. Take this opportunity to explain your reasoning. If it’s because you truly are unhappy let them know how they can improve themselves and make their practices even better! Or if you just want to keep it quiet, like your mom said, “If you don't have anything nice to say, don't say anything at all.” Just don't bash them. No one needs that kind of negativity since it won’t be helpful to anyone in the end.

As we mentioned above, records are super important! Feel free to bring those in or email them to us! You can also ask your vet before ya go and they can get those for ya! BUT, we know how break-ups can go. 🙁 We can reach out to them as well and collect those records, just tell us who to contact and give us at least a 24hr notice and it's that easy!

Remember the end goal! It’s all about what’s in the best interest of your pet. Be positive and be honest with yourself and do what makes you and your fur baby happy!

Puppy and Kitten Visits - They are so smushin cute!

Do I have to bring a poop sample for my puppy or kitten’s appointment?

While it does require an extra stinky step from you, we promise that bringing a fecal sample is for a good reason!

Allow us to explain:

Just like human babies, puppies and kittens have underdeveloped immune systems. And, like we all know and love, puppies and kittens have immense curiosity for the world around them, and they often explore this new world by eating dirt, grass, and sometimes feces - blehh! With a shiny new immune system and crazy things being ingested, GI parasites can sometimes make their way into those cute kiddos! No baby wants a worm baby, except for maybe a baby bird.

We want your kiddos to have a stellar start to life. Because of this, we find that fecal testing at every examination, starting with their first, is a good way for us to monitor for pesky parasites.

Can you please tell me when you guys recommend spaying or neutering our fur babies?

This is definitely a great question with some evolving perspectives in the veterinary world! As of today, there is no universal consensus in the veterinary community about the most optimal time to do the procedure.

We see every patient as the unique individual that they are, and your veterinarian will help determine the best timing for your baby! All that we ask is that we have seen your little fur babies within the past 6 months, so that we can ensure we are pursuing this procedure with the most current snapshot of your pets health.

Certificates, Travel, and ESP... Oh my!

So you're looking to travel with your pet? Let's be sure you get the most current, accurate information out there to ensure a smooth trip. We recommend Pet Relocation to assist you in this process. If you prefer to tackle this process on your own, below are the websites that you will need to visit to get the correct and most current information on pet travel.

Do you do Emotional Support Animal certificates?

Yes and it’s easy - some of us at Paz West have ESA kiddos as part of our own family! As part of the process to register these kiddos as an emotional support animal, a veterinarian simply has to fill in a portion of the certification form. Paz West is happy to say that all of our doctors are able to help with this part of the certificate!

Payments and Veterinarian-Client-Patient Relationship

What are my payment options at your animal hospital?

We are so grateful that you have chosen Paz West and will make things as easy as possible regarding payment. For this reason, we accept cash, all major credit cards, and Scratch Pay.

What is a veterinarian-client-patient relationship?

It’s all about the relationship - think of us like your aspiring best friend, of the human kind! Well, and aside from a lot of hyphens, a veterinarian-client-patient relationship (VCPR) ensures that your pet is getting the best medical care possible.

For all prescriptions and refills we require a Veterinarian-Client-Patient Relationship (VCPR), as mandated by Texas law. A VCPR means that your pet and our veterinarian have stayed in appropriate acquaintance; simply put, by way of an examination within the past 12 months. Not only is it required by the Texas Veterinary Licensing Act and a prominent principle of veterinary medical ethics, it's also the best medicine and Paz West believes your canine and cat kiddos deserve the best.

If you have any questions about VCPR, the American Veterinary Medical Association has a great explanation. And of course, we’re here to help as well!

Dentals and Surgeries

I have so many questions about this topic! Tell me, is blood work before an anesthetic procedure really necessary?

Surgery and anesthesia can be an emotional topic. In the case of anything related to anesthesia, blood work is especially important.

It’s important for us to fully assess your baby's overall health before performing any type of surgery requiring anesthesia. The information we get from a physical exam and blood testing will help us make the best decisions possible, including the type of drugs, amount of fluids, and predicted response to anesthesia!

In short, we want to be as prepared as possible on behalf of your family member, just like we would want for our own family.

Just like when we do any surgery, we ask that we have seen your pet within the past 6 months. This ensures we can proceed with the most current picture of your buddy’s health!

Okay, that sounds great but why does my pet have to go under anesthesia for a dental cleaning?

Just like with us humans, brushing our teeth is great, but thorough cleanings are critical for true dental health. While we encourage you to brush your teeth and your pet’s pearly whites at home, most pets will still need regular dental cleanings to reduce tartar and plaque. It’s also a great opportunity for us to check for infected or broken teeth that your kiddos can’t speak to, if you know what we are saying? (cheesy pun intended)

Unlike most humans, even the best well-trained pets won’t know how to stay still and (gently) bite an x-ray plate or keep their mouth open on command. This is why we require anesthesia—for that thorough evaluation that’s as comfortable and quick as possible for your baby!

However, not every pet is a candidate for this type of procedure. Some pets might have health challenges that increase the risk of anesthesia, which is exactly why we do check blood work with a full exam before the procedure. You’re welcome, we really care for you guys and want things to go well!

In all seriousness, here is something very important to know about us : We practice the highest standard of medicine for our patients before, during, and after the procedure. We honestly treat and care for your kiddos as if it were our own, period.

Okay, so when we get the bloodwork done, how soon is it needed before the procedure?

It’s actually pretty low key. Blood work basically should be within a month before the anesthetic procedure. This is so we can tackle any concerns that might come up beforehand.

My pet just had an anesthetic procedure and seems a little anxious. Is this normal?

Generally, yes! Your pet went through a stressful event today, and sedating medications can sometimes be a little disorienting. The best thing you can do is keep your kiddos calm and relaxed. We tend to go over the top too so if you want to create a spa-like atmosphere at home, with limited sounds and light, along with easy access to water, that should help!

However, if you ever feel like your pet’s anxiety might lead to sickness or harm, call us as soon as possible so we can work through it with you.

What is a Veterinary Behaviorist?

A veterinary behaviorist is the equivalent of a psychiatrist, but for animals. A board-certified veterinary behaviorist has completed veterinary school, then an internship or equivalent, followed by a 3-year residency in behavior under a board-certified mentor. After finishing all requirements and passing a 2 day exam, they become a diplomate of the American College of Veterinary Behaviorists. Dr. Sirois has completed her residency and is currently studying to take her board exam.

What does the behavior service treat?
Dr. Sirois and her team treat a wide range of emotional concerns. The list includes anxieties including separation anxiety, fears and phobias including noise phobia, aggression, problems between pets within a household, compulsive disorders, and more.

What species does the behavior service treat?
Dr. Sirois provides comprehensive and tailored treatment to all species. Veterinary behaviorists receive training in the treatment of dogs and cats, as well as horses, farm animals, reptiles, birds, small mammals, and exotic species.

What should I expect at the initial appointment?
Prior to the appointment, the doctor will review a questionnaire form that you have completed, as well as all medical records related to your pet. During the appointment she will ask follow up questions while observing your pet’s body language and interactions with you and her team. She will also evaluate with you any videos that you bring of your pet’s behavior. Then she will explain any diagnoses and discuss options for your pet’s treatment.

A physical exam will be performed, typically with you present, if it will not cause your pet too much stress and is safe for everyone involved. Your pet’s doctor may recommend certain diagnostic tests like bloodwork if appropriate for your pet.

You and the doctor will then work together as a team to determine the best treatment plan for your pet. Since behavior therapies are not one-size-fits-all, each treatment plan is tailored to the individual. In some cases your doctor may recommend a medication or supplement in addition to behavior modification if appropriate to help you and your pet reach your goals.

How long is the appointment?
The initial consultation takes 1-1.5 hours and is conducted in-person. Follow up appointments range from 15 to 45 minutes and may be done in person or virtually, depending on your pet’s needs.

My pet takes something (medication or supplement) beforehand to make vet visits less scary. Should my pet take these meds before the consultation?
If they help, then yes! We want your pet’s visit to be as low stress as possible. That’s what we’re all about! The doctor will observe your pet and also use your reports of their behavior to diagnose and treat your pet. This means that the doctor does not need to see your pet at their most stressed in order to treat them appropriately.

How do I schedule an appointment?
Glad you asked! If you will email us at petshrink@pazvet.com, the behavior team can start the process and get you scheduled.

Vaccines and Prevention

My pet is overdue for vaccines, but he/she isn't feeling well. Will my doctor vaccinate?

This is a good question, and the answer varies.

This decision is ultimately up to each veterinarian’s discretion. Your doctor will use their vast knowledge to gauge the situation and decide the safest course of action for your pet. We want to provide the best care possible and, sometimes, that means waiting for vaccines.

Should I purchase veterinary-specific drugs from Paz Vet West?

If you want to keep Austin local, then totally.

Paz West is a locally owned and operated business, which is a rarity for veterinary practices in Austin. In general, local buying supports local businesses, which supports your local community. We adore your pets and offer individualized recommendations on medications, which national online pharmacies can’t do.

Veterinary-specific medications, like heartworm and flea preventives (like Trifexis, Interceptor, Credelio, and Bravecto), are meant to be distributed solely through a veterinarian. The manufacturers of these medications understand that a proper veterinarian-client-patient relationship is important for the safe use of medications.

For your pet’s safety, we highly recommend purchasing these types of medications from an animal hospital. It’s the surest way to guarantee proper handling of the products.

For your convenience, we have an online store for PAZ West so that you can get your pet's medications, foods, treats, dental chews, and other retail items delivered right to your door.

Why does my pet need to come in for an annual exam?

You might say we have separation anxiety. (Just kidding.)

We like to see all of our patients at least once a year. Pets age much faster than humans, so the more we see a pet, the better we can detect problems quickly.

Our approach to medical care is with a focus on preventative medicine. This includes regular physical exams, including heart and joint checks, early detection screening tests, home dental care and in-clinic dentistry.

Plus, we love seeing your pets!

How often should my pet be tested for heartworms?

If you’ve ever seen a photo of heartworms, you’ll understand why we recommend testing annually. If your pet has been off of a preventative for longer than three months, we might want to retest for heartworms at that time too. Your veterinarian will come up with the best course of action for your pet.

Should my pet always be on heartworm prevention?

A hard yes. It’s very important for your pet to be on heartworm prevention. Your veterinarian will advise on the proper frequency, so make sure to have a constant open dialog with our practice.

I just moved to Texas from another state. Is there anything important I should know about?

We love Austin, but the Texas summer can be brutal.

Be conscious of your pup’s exposure to extreme heat and possible stroke, particularly for any brachycephalic (AKA smushed-face breeds) because they can’t pant as well to cool themselves. Ways to avoid heat exposure include early morning and late evening walks, avoiding walks on hot surfaces, misting before and during, and providing lots of H20.

If you're ever concerned about your pet’s heat tolerance, find the nearest water source and soak them down rapidly. Once they’re cool, give us a call!

In addition to heat, Texas is one of the top five states for heartworm disease in the nation. For this reason, it’s highly recommended to use heartworm prevention year round. We’re happy to counsel everyone to develop an appropriate individualized plan for each pup.

Also, exercise caution with plants. The sago palm is beautiful but deadly, so ensure that your pet is kept away at all times. Oleander is a beautiful flowering desert shrub, but ingestion can cause severe cardiac toxicity and death. If your dog likes to eat plants in the yard, don't plant these two!

Austin is a swimming dog’s paradise! For our swimmers, we recommend rinsing off immediately after leaving the water plus a quick ear clean once you get home to reduce bacterial pathogens and potential infection. Avoid swimming after heavy rains, and try to bring fresh water to limit your pup from drinking excessive amounts while swimming.

Fear Free Care

My pet is terrified at the vet. What can I do to prepare for the appointment?

At Paz Vet West, all of our veterinarians are fear-free certified, and we’re in the process of certifying our entire staff as well.

The certification means that we follow fear-free guidelines every step of the way. No stone goes unturned, and we do whatever we can to limit stress for your pet. If your pet is particularly anxious, we may recommend a supplement or medication to help reduce that fear for the upcoming appointments.

Since each case is different, we also make behavior notes in your pet’s file so we can improve their experience in the future.

In addition to changes on our end, we also provide open-minded owners with techniques to help reduce anxiety at home. In extreme cases, we’ll offer referrals to trainers that also employ fear-free techniques.

(Can you tell how much we adore pets?)

If your cat or dog is aggressive, prefers male or females, or has specific triggers, we want to know. Please call us ahead of time and our fear-free certified team will be prepared to ensure the best experience ever.

“Hello!”: Contact

How will you guys contact me?

Our lovely veterinarians and staff strive to provide open and convenient lines of communication. Sometimes we may reach out via email OR by phone to check in or to give results. Please be sure to check both your voicemail and your email for correspondence. We will always make sure that we have your contact info up to date, but if anything changes, please let us know!

Uh oh… I can't make my appointment…

We get it… things happen. To accommodate all of our pets and pet owners we ask that you please try and give us a call to cancel or reschedule at least 24hrs in advance. Missing scheduled appointments multiple times will require an Exam Deposit before booking future visits. The entire Exam Deposit will be applied as a credit to your visit, but will be forfeited in the event of another missed appointment. Please understand we have created this policy out of respect for all clients that may be waiting to have their pets seen.